At Fi&Co Studio, we prioritize providing exceptional service to our clients. To ensure we can accommodate your needs effectively, we encourage clients to schedule appointments in advance, although walk-ins are welcome based on stylist availability. We kindly request that cancellations or rescheduling of appointments be made with at least 24 hours notice to avoid a cancellation fee. Additionally, clients arriving late to their appointments may experience a shortened service to accommodate other scheduled appointments.

We believe in the importance of communication and understanding between our stylists and clients. Therefore, we offer complimentary consultations to discuss desired services, pricing, and any special requests or concerns. Our goal is to ensure that each client receives a personalized experience tailored to their unique preferences and needs.

Transparency regarding pricing is essential to us. We provide a detailed price list upon request and discuss pricing during consultations. Prices may vary depending on factors such as hair length, thickness, and complexity of the service provided. Payment is due at the time of service, and we accept various forms of payment including cash, credit/debit cards, and other accepted methods.

At Fi&Co Studio, we prioritize the safety and comfort of our clients and staff. We adhere to strict sanitation and hygiene protocols to maintain a clean and safe environment. Additionally, we kindly request that children are supervised by an adult who is not receiving services to ensure a relaxing experience for all clients.

We stand by the quality of our services and products. If a client is not completely satisfied with their service, we encourage them to contact us within 48 hours so that we may address any concerns. We also offer a return policy for products within 14 days of purchase with the original receipt, provided they are unopened and in their original packaging.

For special occasions such as weddings, proms, and other events, we offer specialized services tailored to meet the needs of our clients. Please inquire in advance to schedule these services. Additionally, we provide gift certificates for purchase, which can be redeemed for salon services or retail products.

At Fi&Co Studio, we value feedback from our clients as it helps us continually improve our services. Your satisfaction is our priority, and we strive to ensure that every visit to our salon is a positive and memorable experience.